I received a request from a homeowner to monitor a device that I did not install. Yes, a homeowner can choose to revoke remote monitoring access from a water treatment professional after they have opted in to that service. When a request is sent, you will receive a notification on your Pentair Pro app account. You will have the option to: Contact the Customer, Accept Request, or Deny Request.Ĭan a homeowner opt-in or opt-out of the remote monitoring service? Remote monitoring by your business through the homeowner’s app (Pentair Home). Remote monitoring by a professional is a functionality available to residential customers on select Pentair connected products. How do I remotely monitor a customer’s connected Pentair product? Click here to learn more about becoming a Pentair Partner. To access additional benefits of the app, such as remote monitoring, you need to be enrolled in a Pentair Partners program. The app is free for anyone to download and you can install Pentair connected products and see the installations on the app. I’m an independent dealer but not currently enrolled in a Pentair Partners program. To confirm or change these settings, open your Pentair Home app, go to Account and select Notifications. Your notification settings are likely set to text but not email. Why do I get text messages but no email messages? Check your junk or spam folder for the e-mail. Verify the e-mail that you have listed on the account. Why didn’t I receive an email after resetting my password? Please visit login, and follow the instructions. You can add employees to your Pentair Pro app account only through the Pentair Pro Web app on your desktop or laptop.

What is the difference between an Admin and an Employee in the Pentair Pro app?Īn admin is the primary account holder (normally the business owner or office manager). Yes you can add (or remove) installers to your account via the Pentair Pro Web app. Tap the check box to agree to the Terms of Service.Ĭan my employees / installers access my Pentair Pro app account? Enter your email address and a strong password. On the Log In screen tap Sign Up to create a new account. Hows do I create an account in the Pentair Pro app?

Pentair app login